Supplemental Privacy Notice for Care and Support

emh Care & Support Limited (‘emh Care & Support’), which is registered as a private limited company in England and Wales with registration number 02488821, is a group company within East Midlands Housing Group Limited (‘emh Group’), which is a registered co- operative and community benefit society with registration number 30476R and operates as a non-asset owning parent company. emh group has two largely ring fenced functional divisions: emh Housing and Regeneration Limited, trading under the name ‘emh’, which is a Registered Provider regulated by the Regulator of Social Housing (registration number 4775) and emh Care & Support, whose regulated activities fall within the remit of the Care Quality Commission.

For the purposes of this privacy notice, when we say "we", "us" or "our", we are referring to emh Care & Support Limited. This Privacy Notice is supplementary to, should be read in conjunction with, and does not amend and/or replace the following:

Privacy Notice for Customers and Residents

This privacy notice aims to give you information on how we collect and process your personal information throughout your care with us. It makes you aware of how and why your personal information will be used, namely for the purposes of the performance of our contract with you as our customer, and how long it will usually be retained for. It provides you with certain information that must be provided under the retained EU law version of the General Data Protection Regulation (EU) 2016/679 (‘the UK GDPR’), Data Protection Act 2018 and any subsequent legislation or regulatory requirements in force from time to time, or any successor legislation.

This notice primarily covers how we use information relating to our service users. It makes you aware of how and why your personal information will be used, namely for the purposes of managing your service level agreement, and how long we will usually keep your personal information for. In these cases, we will be the “data controller” for the purposes of data protection law.

In addition to the information collected in our Privacy Notice for Customers and Residents, emh Care & Support may also collect the following categories of information:

We collect information when you register with us or express interest in any of the services we provide. Information about you may be passed on to us via local authority bodies as we are providing social housing / care and support. For further information please see our general needs Privacy Notice for Customers and Residents.

If you apply to work for us or you work for us, the information we hold about you will have been provided by yourself, we also collect information about you from internal sources, such as your manager, and in some cases, external sources, such as referees and government agencies like the Disclosure and Barring Service. For further information please see our Privacy Notice for Workforce and Job Applicants.

For further information about the purposes for which we will use your personal information, please see the general Privacy Notice for Customers and Residents.

At this time, we do not share any data for planning or research purposes for which the national data opt-out would apply. We review all of the confidential patient information we process on an annual basis to see if this is used for research and planning purposes. If it is, then individuals can decide to stop their information being shared for this purpose. You can find out more information here.

For further information about when we will share your personal information, please see the general Privacy Notice for Customers and Residents.

For further information about how we keep your information secure, please see the general Privacy Notice for Customers and Residents.

For further information about how long we store your information for, please see the general Privacy Notice for Customers and Residents.

For further information about your right to access and correct the information we hold about you, please see the general Privacy Notice for Customers and Residents.

For further information your rights, please see the general Privacy Notice for Customers and Residents.

We take any complaints we receive about the collection and use of personal information very seriously. We would encourage you to bring it to our attention in the first instance if you think that our collection or use of information is unfair, misleading or inappropriate. You can make a complaint at any time by contacting us (see How to contact us below).

If you think our collection or use of personal information is unfair, misleading or inappropriate or if you have concerns about the security of your personal information, you also have the right to make a complaint to the Information Commissioner’s Office.

You can contact the Information Commissioner’s Office at the following address:

Information Commissioner’s Office, Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Please contact us if you have any questions about our privacy policy or the information we hold about you.

You can do so via one of the contact details below:

• Email: dataprotection@emh.co.uk
• Post: Governance & Assurance Team, Memorial House, Stenson Road, Coalville, Leicestershire, LE67 4JP.
• Telephone: 0153 027 6000

We have appointed a Data Protection Advisor to oversee our compliance in line with Data Protection legislation. If you have any questions about this privacy notice or how we handle your personal information, please contact our Data Protection Advisor using the details above.

Our Data Protection Officer who is registered with the Information Commissioner’s Officer is our Head of Governance and Assurance. Please contact our Data Protection Officer using the details above

Our Privacy Notice will be regularly reviewed, and it may change at any time in the future, we encourage you to check this Privacy Notice regularly.