Meet our management team

Chan is Group Chief Executive of emh group and has been in this role since 2004. Prior to this he held senior level positions in various local, regional, and national housing organisations. He is currently Board member of the Chartered Institute of Housing and has over the years represented other trade bodies in the sector, including the NHF, PlaceShapers, and Housemark. He is also Board member of the CBI Regional Council and is Honorary Associate at De Montfort University. In his spare time, he is on the Boards of a Hospice and FE College. Chan was awarded an OBE in 2017 for his services to housing in the East Midlands.

Charley is passionate about delivering a great customer experience by listening to residents and using their experiences to shape plans for the future.

He joined emh from Orbit Housing in September 2024, where he led the development and delivery of the customer service strategy, ensuring that resident voices shaped the organisation’s operations. Prior to Orbit, he served as Chief Executive of Citizens Advice, Coventry.

Charley is dedicated to transforming operational and cultural practices to improve customer relationships, neighbourhoods and the quality of homes. He is committed to improving social equality and he has led national campaigns to tackle child poverty and improve energy efficiency in social housing in the UK.

Geoff has worked in the social housing sector since 1994. He has helped to set up Large Scale Voluntary Transfer (LSVT) housing associations and has worked within Arms Length Management Organisations (ALMOs). He has extensive experience of negotiating private finance deals for a number of organisations, and has developed systems for Risk Management and for continuous performance improvement.

Ruth has worked in Social Housing for over 30 years, predominantly within Care and Support services.

Her wealth of experience includes the management of registered services as well as leading the development of strategy. She has delivered a variety of commissioned and non-commissioned services ranging from registered personal care for older people, and those with complex physical disabilities, to housing related support for people experiencing domestic violence and homelessness, including asylum seekers and people experiencing mental ill health.

Chris joined emh group from another leading registered housing provider in 2018. He has over 20 years’ experience of multi-tenure, residential development in the public and private sectors. Chris manages the group’s Strategic Partnership with Homes England, through which he aims to almost double the number of new homes built over the next five years. He is a lead member of the Quantum Development partnership and strong campaigner for greater housing investment in the East Midlands.

Jo has been at emh since 2004. A Chartered Member of the CIH, she started her career in housing management, and has also worked in research, strategy, information services, and care and support. As Executive Director Corporate Services, she now oversees governance, people, learning and development, health and safety, and communications services. Jo has an MBA from Birmingham Business School and is one of the three Co-Chairs of the NHF’s Governance Forum.