Contact us

My home online

The quickest and easiest way to manage your account, make a payment or book a repair, is via the myhomeonline service.

This service is available 24/7 and offers a same day response (Monday to Friday, excluding bank holidays) for any request sent before 4pm or the next day after 4pm.

You can access this using this link or via the 'myhomeonline' button above the main menu of this website (in the top right corner).

Common service requests

Visit our frequently asked questions page for answers to our most commonly received queries from residents.

To report an emergency repair (those needed to avoid immediate danger to your health and safety, or serious damage and destruction to your home) call us on 0300 123 6000.

To make a complaint visit this page for more information or call our Customer Services Centre on 0300 123 6000 to talk to us.

Our Customer Services Centre

Our Customer Services Team colleagues are trained to deal with all queries from residents relating to their home and community.

We provide information and signpost you to further support for everything from basic housing to rent arrears' advice, updates on repairs and problems with new properties to setting up direct debits and connecting you with other departments.

You can email: customerservices@emh.co.uk or call us on 0300 123 6000. All calls are monitored and recorded for quality and security.

Other ways you can contact us

Submit an online form

Write to us at: Customer Services, Emh, Memorial House, Stenson Road, Coalville, Leicestershire, LE67 4JP

Text us on 07860 024523 to access information and support. Just text the word ‘Bal’ or ‘Balance’ and your account balance will be automatically sent back to you straight away. Or text the word ‘Callback’ and a member of our Customer Services Team will ring you back.

When a repair has been completed, we'll send you a text asking for feedback on your satisfaction with the service. You may also receive a text after calling our Customer Services Team, as we use this to survey customer satisfaction with our colleagues. If however, you no longer wish to receive text surveys, the text will include information on how to opt out.

Follow us on social media

• Instagram
• X (formerly Twitter)
• Facebook

Media enquiries

Journalists can contact our emh group communications team here.