Maintenance

Keeping your home in a safe and good condition

Emh homes is a registered landlord and provider of services with the Regulator of Social Housing. This means we must comply with the new consumer standards that came into force on 1 April 2024.

Our repairs and maintenance services come under the Safety and Quality Standard. Under 2.3 Repairs, maintenance and planned improvements this sets out that registered providers must:

2.3.1 Enable repairs and maintenance issues to be reported easily.
2.3.2 Set timescales for the completion of repairs, maintenance and planned improvements, clearly communicate them to tenants and take appropriate steps to deliver to them.
2.3.3 Keep tenants informed about repairs, maintenance and planned improvements to their homes with clear and timely communication.
2.3.4 Understand and fulfil their maintenance responsibilities in respect of communal areas.
2.3.5 Ensure that the delivery of repairs, maintenance and planned improvements to homes and communal areas is informed by the needs of tenants and provides value for money, in addition to the requirement at 2.1.2 (which relates to using data from across their records on property condition to inform their provision of good quality, well maintained and safe homes for tenants).

To keep your home safe and comfortable, we run a regular schedule of planned maintenance including:

• Gas servicing
• Electrical testing/upgrading
• External decorating
• Insulation
• Fixing roofs and chimneys
• Kitchen and bathroom renovations

We will always keep you fully informed about maintenance work by writing to you in advance with details of the work and names of the contractors.

If we need to carry out major repairs we will discuss it with you in advance and where possible give you choices on design and materials. If we need to access your home we will always agree a suitable time with you.

To report something that has broken in your home contact us.

emh Sharpes

What do we do?

emh Sharpes delivers a grounds maintenance service for emh homes and emh care & support, providing gardening and landscaping services to over 19,000 homes across the East Midlands.

This includes:
• Ground maintenance works
• Clearing
• Fly tipping removal
• External repairs
• Void works – vacant properties
• Property clearances
• Cleaning contract management
• Soft landscaping
• Garden works
• Tree maintenance

Ground maintenance works:

We have 36 team members and 16 vans covering:

• Care and support
• Nottinghamshire
• Derbyshire
• Leicestershire
• Northamptonshire
• Warwickshire Rural Housing
• Peak District Rural Housing