Current vacancies

All the current vacancies across emh (emh group, emh homes, emh care & support, Midlands Rural, emh sharpes) are listed below.

Looking for an apprenticeship? Click here.

For partnership working opportunities, please check the Suppliers page.

Current vacancies

Support Worker

Location: Holmewood, Chesterfield, Derbyshire
Salary: £12.13 per hour ()
Closes on: 04 March 2025
Description:

Support Workers wanted in the Holmewood, Chesterfield area

Want to enable people with learning disabilities to enjoy the things that they love?

We are looking for caring and committed people to join us at our new Supported Living Facility in Chesterfield. We are looking for people who can:

  • Promote individual rights and personal dignity
  • Provide every opportunity for physical, mental, emotional and spiritual development
  • Deliver an intensive housing management service to our customers
  • Be flexible where and to whom you provide support

We are looking for people who have the following qualities:

  • Encouraging and friendly
  • Patient
  • Committed and reliable
  • Is able to promote independence
  • Is able to follow individual support plans
  • Is able to adapt to different needs of our customers
  • Is able to lone work
  • It is essential that you are able to work weekends, waking nights and bank holidays
  • It is desirable that you have experience in delivering housing management service, however training will be provided

What emh can offer you:

  • £12.13 per hour
  • Full induction and training provided
  • Paid mandatory training
  • Funded enhanced DBS check
  • Flexible working and sick pay
  • Career development and further
    training opportunities
  • Access to our Employee Assistance Programme and benefits portal

For more information about EMH Care & Support, please visit our website on www.emh.co.uk

For further information, please find attached the Recruitment Flyer and Support Worker Job Description.

For an informal conversation or you wish to apply, please contact:

Louise Butler or our Duty Manager
E. louise.butler@emh.co.uk T. 07814373202 (duty: 07747 654621)

“We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application”

We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.



More info >>

Joiner

Location: Mobile Working, with travel across the East Midlands
Salary: £32,118.00 per annum ()
Closes on: 05 March 2025
Description:

Joiner


Hours – 37.5 hours per week – working 8am to 4pm, Monday to Friday
Location – Mobile Working, with travel across the East Midlands

Salary - £32,118.00 per annum

The Role

We’re looking for an experience Joiner to join our planned maintenance team undertaking cyclical and planned bathroom repairs, replacements and improvements, for our customers in their homes across the East Midlands.

As a joiner you will be carrying out primarily joinery and carpentry works but there is an expectation you will be multi-skilled to provide an efficient, customer-focused service, and contribute to the team meeting the planned programme of works.

Our Internal Maintenance Service (IMS) am to provide the highest quality repairs and maintenance services to our customers, and you may be required to work in other teams across the IMS during your employment with emh.

The ideal candidate

Our priority is our customers, and you must demonstrate your commitment to delivering an excellent service for our customers.

The ideal candidate will hold a level 3 qualification in Joinery or Carpentry, or similar qualification, and have experience of day-to-day maintenance in residential properties. Experience of bathroom installation and repairs would be desirable.

You should have a team working ethos as this team works closely together to ensure they deliver their schedule of works.

The ability to travel is essential as you will travel to our customers’ homes situated across the east midlands.

Our Values

Our Values are important to us and we’re looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package includes:

  • Competitive salary
  • A company vehicle with option to sign up for personal usage
  • Contributory pension scheme
  • Health cash plan – BHSF
  • 34 days annual leave (including statutory days), increasing with length of service.
  • a wide range of training and development opportunities (we are an Investors in People accredited organisation)

How to apply

Please apply online with an up-to-date CV.

Please note: We reserve the right to close these vacancies prior to the application deadline once enough applications have been received.


More info >>

Surveyor

Location: Home based, with regular travel to sites across the East Midlands, and regular attendance at our offices in Leicestershire and Derbyshire
Salary: £34,397 - £38,219 per annum ()
Closes on: 05 March 2025
Description:

Surveyor (Asset and Compliance Team) – x2 positions

Based: Home based, with regular travel to sites across the East Midlands, and regular attendance at our offices in Leicestershire and Derbyshire

Hours: 35 hours per week, working Monday to Friday

Salary: £34,397 - £38,219 per annum (RFJ 7)

We are looking for a skilled and motivated surveyor to join our Asset and Compliance Team at emh.

As a surveyor with emh, you will deliver a positive and engaged customer experience, which is compliant with statutory and regulatory bodies requirements. You will be involved in compliance and property related inspections including but not limited to:

  • Planned/capital investment works
  • High value responsive/void repairs
  • Building health and safety compliance
  • Stock condition surveys
  • Energy efficiency related activity
  • Option appraisals
  • Aids and adaptation requests/work
  • Disrepair Claims
  • HHSRS/ Decent Homes work
  • Risk assessments

You will have experience drawing up specifications, raising and progressing works orders and preparing contract documents for planned, reactive and compliance related works, and providing accurate estimates for projects and contracts. You will have ownership of specific project or contract budgets and will be responsible for ensuring control over those budgets, making recommendations on how to improve efficiency and value for money. You will liaise regularly with contractors and suppliers and should be effective at contract management and administration.

Health and Safety will be a priority, and you will carry out scheme, COSE and risk assessments, identifying operational risks and taking action to mitigate those, always ensuring 100% compliance with statutory and regulatory requirements.

Emh has a co-regulation model, and you will actively engage with customers to address complaints and improve the service delivery, including participating in resident forums and scrutiny activity.

You will have excellent communication and interpersonal skills, which you will demonstrate in the customer focused service you deliver, and by working closely and in conjunction with other stakeholders across the business, including our Trade Union representatives, colleagues within the Property Services Directorate, and both our Housing and Customer Service Teams.

A HND or similar relevant professional qualification is essential to success in this role. As a surveyor you will regularly be traveling to sites across the East Midlands, and will need to regularly attend our head office, so the ability to travel is essential. Emh endeavours to offer opportunities to work flexibly and from home, where the business need allows. It is envisioned that you will work primarily from home when not on site, but regular attendance at the office for meetings and training is to be expected.

Please see the attached job description and person specification for further details on the role, and the essential and desirable skills, experience, and qualifications.

Our Values

Our Values are important to us at emh and we’re looking for a supervisor who can live our values, and help embed them into the services we deliver. Our values are: Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

  • 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
  • Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
  • Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
  • a wide range of training and development opportunities (we are an Investors in People accredited organisation)
  • Company Sick Pay (increasing with length of service to six month’s full pay, six month’s half pay).
  • Opportunities to work flexibly and from home, where the business need allows.

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.

“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”



More info >>

Intensive Housing Management Officer

Location: Wrights and Park Court, Carey Street, Kettering
Salary: £12.16 per hour ()
Closes on: 24 February 2025
Description:

Intensive Housing Management Officer
Location – Wrights and Park Court, Carey Street, Kettering

Hours – Relief 0 hours per week, various shifts available
Salary – £12.16 per hour

About us

Emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

The role

We have an exciting opportunity to join our established team in Kettering. Do you have experience of providing intensive housing management services in a supported housing setting?

You will provide advice and support to our customers living within the scheme, carrying out pre-tenancy interviews and financial capability assessments, ensuring data is recorded accurately. You will ensure repairs are logged and appointments scheduled. One of our key focuses is always promoting independence to all customers.

About You:


  • You will share our values and passion to support vulnerable people.
  • You will have experience of working in a supported housing environment
  • You will knowledge of relevant housing legislation
  • You will have experience of working with housing, and adult social care departments

About the Role:


  • You will provide advice and support to our customers living within the scheme, carrying out pre-tenancy interviews and financial capability assessments
  • Ensuring data is recorded accurately
  • Logging repairs and scheduling appointments
  • Advise and assist residents with tenancy/benefit related issues
  • Collect customer satisfaction feedback
  • Promote independence with all customers

This is fantastic opportunity for the right person to work with a team of passionate individuals.

Company Benefits

Our generous package includes:

  • Competitive salary
  • 32 days annual leave (including statutory days) pro-rata
  • Contributory pension scheme
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)

How to apply

Please send an up- to-date CV detailing how you meet the requirements of the role.

“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”


More info >>

Project Worker

Location: Henson House, Whetstone, Leicester
Salary: £23,441 to £26,045 per annum ()
Closes on: 04 March 2025
Description:

Project Worker - x2 positions
Location
– Henson House, Whetstone, Leicester
Hours – 35 hours per week, to be worked over a 7-day rota that may include some evenings working until 10pm and weekend work.
Salary – £23,441 to £26,045 gross per annum

Are you looking to work within supported housing? Emh are pleased to advertise this role for their supported housing scheme for people within the homeless pathway. This is an exciting opportunity for the right candidates to join us and help establish this new service.

The role

We are looking for a Project Worker to join a team to help provide housing related support and intensive housing management at the project.

Due to the nature of the scheme, there is an element of flexible working required with some shifts in the evenings and at weekends.

This includes working in a diverse & sensitive service to enable the residents maximise their independence, maintain their accommodation, and seek and secure appropriate move on accommodation.

The ideal candidate

The successful applicants will have excellent communication skills.

We are looking for people who are passionate and committed to supporting people within the homeless pathway. We want people within our team to go the extra mile.

The successful applicants will have relevant experience of working with vulnerable people or be committed to personal development within the workplace.

Good communication skills, teamwork, ability to listen and emphasise and the ability to deal with difficult behaviour. The understanding of Psychologically informed environments is desirable.

You will be required to undertake an Enhanced DBS check for this role, which we will complete for the successful candidate. As the role is exempt under the Rehabilitation of Offender’s Act 1974, please can you ensure you detail both spent and unspent convictions on your application form.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity, and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
  • Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
  • 34 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)

For further information about the role, please see attached Job Description and Person Specification.

“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”



More info >>

Head of Business Development (Care and Support)

Location: Home Based, with the ability to travel to emh offices and other premises as required
Salary: £60,000 per annum ()
Closes on: 02 March 2025
Description:

Location – Home Based, with the ability to travel to emh offices and other premises as required

Hours – 35 hours per week, worked Monday to Friday, 9am to 5pm
Salary – £60,000 per annum

About us

Emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

The role

We are thrilled to announce an exciting opportunity for a new Head of Business Development to join our dynamic team at Care & Support. You will report directly to the Executive Director of Care & Support and will be an integral member of the Care & Support Senior Leadership Team. Collaboration with Operations, Quality & Compliance, Finance, and People Team colleagues will be essential to your success.

About You:

By taking on this role, you will be expected to demonstrate a high level of flexibility, adaptability, and a commitment to personal and professional growth. Your willingness to travel, adhere to policies, and contribute to the overall success of the organisation will be crucial to your success in this position.

About the Role:


  • Identify and Develop Opportunities: You will play a crucial role in identifying and developing new business opportunities that are not only profitable but also contribute to the long-term financial viability of Care & Support.
  • Manage Key Client Relationships: Build and nurture relationships with a diverse range of stakeholders, including commissioners in health and social care, funders, property developers, and partners in the education and voluntary sectors.
  • Cross-Functional Collaboration: Lead cross-functional teams to foster sustainable, long-term growth, ensuring alignment across various departments.
  • Market Insight: Stay ahead of emerging sector trends by understanding funder commissioning plans and priorities, as well as provider base intelligence.
  • Strategic Partnerships: Propose and develop strategic partnerships that align with our mission and objectives.
  • Shape Long-Term Objectives: Help shape the company’s long-term objectives and devise actionable plans to achieve them.
  • Brand Promotion: Conduct webinars and presentations to enhance the profile of our brand and services.
  • Secure Framework Agreements: Work to secure places on framework agreements, approved provider lists, and open tenders to support the growth of both new and existing services.


At Care & Support, we are committed to making a difference in our community. If you are ready to take on a leadership role that drives growth and innovation, apply today!

You will be required to undertake an Enhanced DBS check for this role, which we will complete for the successful candidate. As the role is exempt under the Rehabilitation of Offender’s Act 1974, please can you ensure you detail both spent and unspent convictions on your application form.

Company Benefits

Our generous package includes:

  • Competitive salary
  • 34 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)
  • Contributory pension scheme
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)

For further information, please find attached the Job Description.

How to apply

Please send an up- to-date CV with a cover letter of no more than 4 sides of A4 in total, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Closing date for applications – Sunday 2nd March 2025 at 23.59.

“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”


More info >>

Grounds Maintenance Operative - Gardener

Location: Cattows Farm, Heather, Leicestershire
Salary: £25,380 per annum ()
Closes on: 28 February 2025
Description:

Grounds Maintenance Operative - Gardener

Salary - £25,380 per annum

Hours – 42.5 hours per week

Location – Cattows Farm, Heather

The role

Within this pivotal role as a Grounds Maintenance Operative - Gardener, team work is essential to ensure that an excellent standard of work is delivered at all times. You will be undertaking gardening and grounds maintenance on a daily basis, with occasional larger landscaping and projects. This is a varied role, and you must be able to work both as a team and on your own initiative to meet the strict deadlines our clients require.

The ideal candidate

You will therefore have experience working within grounds maintenance in a commercial setting, along with full knowledge of all aspects of gardening. You should be familiar with the relevant machinery used and its care. If you are keen to learn and have self motivation we will support and train you to obtain skills you need to complete day to day tasks.

Our Values

Our Values are important to us and we’re looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • 34 days annual leave (including statutory days)
  • a wide range of training and development opportunities (we are an Investors in People accredited organisation)
  • Health care package

Qualifications

A full driving license is essential. A trailer licence, PA1, PA6 Spraying and other relevant Garden or Horticultural qualifications are advantageous.

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.

Please note: “We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”



More info >>

Clear and Clean Operative

Location: Cattows Farm, Heather, Leicestershire
Salary: £25,380 per annum ()
Closes on: 28 February 2025
Description:

Clean and Clear Operative

Salary - £25,380 per annum

Hours – 42.5 hours per week

Location – Cattows Farm, Heather

The role

You will be carrying out a range of mixed waste management tasks including collecting fly tipping, property & garden clearances, removal of hazardous waste such as excrement & needles, and litter picking, as well as assisting our grounds maintenance teams as required.

This is a varied role, and you must be able to work both as a team and on your own initiative to meet the strict deadlines our clients require.

The ideal candidate

You will therefore have experience of waste clearance operations, including the use of a variety of equipment working and its care. You should have good communication skills and an excellent standard of customer service. A full driving licence is essential.

If you are keen to learn and have self motivation, we will support and train you to obtain skills you need to complete day-to-day tasks.

Our Values

Our Values are important to us and we’re looking for people who can help live our Values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • 34 days annual leave (including statutory days)
  • a wide range of training and development opportunities (we are an Investors in People accredited organisation)
  • Health care package

Qualifications

A full driving license is essential criteria

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.

Please note: “We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application”



More info >>

ICT Project Coordinator

Location: Memorial House, Coalville, Leicestershire
Salary: £30,386 to £33,762 gross per annum ()
Closes on: 03 March 2025
Description:

ICT Project Coordinator

Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.

Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.

(Due to the nature of the work carried out by ICT the team members are expected to be part of an on-call rota which ensure evenings and weekend cover is provided. To compensate for this additional working the ICT team will receive additional payments to the salary)

Salary: £30,386 to £33,762 gross per annum (ICT RFJ 4)

The Role

We are thrilled to announce an exciting opportunity to join our growing ICT Team as a Project Coordinator. As an ICT Project Coordinator, you will support multiple projects. You will assist with the development of detailed work packages incorporating detailed documentation sets.

The Ideal Candidate

We are seeking a talented project coordinator with experience in a structured project management environment, particularly in delivering technical ICT projects and managing diverse projects in a corporate setting, including cloud technologies. The ideal candidate will excel in creating work packages, mapping business processes, and utilising project management tools. Strong planning, organisational, and communication skills are essential, along with a logical approach to problem-solving and a commitment to transparency in project status. A customer-focused mindset and experience in requirements gathering are also important.

About us

emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • Health cash plan – BHSF
  • 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications

It is desirable that you are educated to A level or equivalent and to degree level or equivalent

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.



More info >>

Sheltered Housing Coordinator

Location: Jubilee House, Kirby Muxloe, Leicestershire
Salary: £16,073.82 to 17,859.42 gross per annum ()
Closes on: 03 March 2025
Description:

Sheltered Housing Coordinator

Location/Base: Jubilee House, Kirby Muxloe, Leicestershire.

Hours: 24 hours working Monday to Thursday 9am – 1.30pm and Friday 9 – 12.30pm

Salary: £16,073.82 to £17,859.42 gross per annum (RFJ 4)

The Role

As a Sheltered Housing Coordinator, you will directly report to the Senior Sheltered Housing Coordinator. In close collaboration with fellow dedicated Sheltered Housing Coordinators. Your primary responsibility will be to deliver an intensive housing management and support service to our valued older customers at Jubilee House (Cat 2 scheme). In addition to working on site at Jubilee House, there is a requirement for you to attend some other properties off scheme in the local area (cat1 schemes).

This role involves providing assistance both within a Sheltered Housing environment and in the comfort of customers own homes, with a focus on promoting their independence and overall well-being.

The Person

We are looking for a candidate who brings a unique combination of experience in housing and working with older individuals, along with exceptional communication skills. As the Sheltered Housing Coordinator, you will be instrumental in providing support and assistance to our elderly residents.

If you have experience working with vulnerable populations, can navigate challenging situations with tact and professionalism, and possess strong teamwork and collaboration skills, we would love to hear from you!

About us

emh is one of the largest providers of affordable homes and care services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity, and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • Health cash plan – BHSF
  • Employee Assistance Program
  • 34 days’ annual leave (including statutory days), increasing with length of service (pro-rata for part time)
  • Flexible working
  • A wide range of training, learning and development opportunities (we are an Investors in People accredited organisation)

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.



More info >>

Activities Organiser

Location: 5 Senses day centre, Tibshelf, Alfreton
Salary: £12.13 per hour ()
Closes on: 04 March 2025
Description:

We are recruiting Activities Organisers at Tibshelf and Huthwaite

Want to work in a brilliant team supporting people in our day services in Tibshelf and Huthwaite

We are recruiting to activity support positions in our day service teams based in Tibshelf working weekdays between 8.30am and 4pm, £12.13/hr and enhanced rates for overtime. Employees are given access to an Employee Assistance Programme 24/7, Funded Enhanced DBS, company sick pay, range of flexible working hours and a full induction programme. In addition, we invest in you through training and personal development opportunities.

Our services offer daytime support and occupation to adults with learning disabilities and / or autism. If you want a rewarding role assisting people with being active, making a contribution to their community and having fun then this job is for you.

Our ambition is to find out what people love to do and work with them to make this happen. If you’re interested in learning about the role and the people we support, then we encourage you to get in touch with one of the people listed below or apply online. Closing date for applications is the 4th March 2025.

Have a chat, arrange a visit and get support with your application by contacting one of our management team on 01773 875873, ask for Ian or Laura , or alternatively email laura.newton@emh.co.uk /ian.topritz@emh.co.uk Apply online - https://www.emh.co.uk/work-for-us/current-vacancies/

Express an interest and upload your CV or email it to us and we’ll be in touch!

For further information, please find attached the Recruitment Flyer, Job Description and Person Specification.

“We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application”

We ask all candidates to evidence their right to work status during the recruitment process. Please click here for a list of Sponsor Licence holders in the UK and information on the types of roles that are eligible for sponsorship.



More info >>

Quality Assurance Analyst

Location: Memorial House, Coalville, Leicestershire
Salary: £38,453 to £42,726 gross per annum ()
Closes on: 03 March 2025
Description:

Quality Assurance Analyst

Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.

Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.

(Due to the nature of the work carried out by ICT the team members are expected to be part of an on-call rota which ensure evenings and weekend cover is provided. To compensate for this additional working the ICT team will receive additional payments to the salary)

Salary: £38,453 to £42,726 gross per annum (ICT RFJ 6)

The Role

We are thrilled to announce an exciting opportunity to join our growing ICT Team as a Quality Assurance Analyst. In this role you will ensure the highest standards of quality and efficiency in the ICT department. This role involves overseeing risk management, ICT audit management, and process improvement to support emh’s mission of providing excellent service to our residents.

The Ideal Candidate

We are looking for a Quality Assurance Analyst with proven experience in the ICT sector, ideally within the housing or public sector. The successful candidate will have a strong background in developing and implementing quality assurance policies and procedures, along with expertise in conducting audits and risk assessments.

Key skills include:

  • Strong analytical and problem-solving skills.
  • In-depth understanding of quality assurance methodologies and industry standards.
  • Knowledge of IT systems and cybersecurity best practices.

Join our team and contribute to enhancing quality assurance in a meaningful way!

About us

emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • Health cash plan – BHSF
  • 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications

An essential qualification is the Bachelor’s degree in Information Technology, Computer Science, or a related field.

It is desirable for you to also hold relevant qualifications in quality assurance (e.g., ISO 9001, CRISC).

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.



More info >>

ICT Administrator

Location: Memorial House, Coalville, Leicestershire
Salary: £26,460 to £29,400 gross per annum ()
Closes on: 03 March 2025
Description:

ICT Administrator

Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.

Hours: 35 hours per week working Monday to Friday 9am until 5pm.

Salary: £26,460 to £29,400 gross per annum (ICT RFJ 3)

The Role

We are thrilled to announce an exciting opportunity to join our growing ICT Team as a ICT Administrator. In this role, you will be responsible for maintaining the smooth operation of ICT services and ensuring that all stakeholders are well-informed and aligned with departmental objectives. The ICT Administrator will play a crucial role in supporting the ICT department and facilitating effective communication across the business.

The Ideal Candidate

We are seeking an individual with exceptional written and verbal communication skills who can effectively manage multiple tasks and priorities. The ideal candidate will possess strong organisational and time-management abilities, demonstrating great attention to detail and a commitment to maintaining a high level of accuracy in all tasks.

About us

emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • Health cash plan – BHSF
  • 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)


Qualifications

Qualification in Information Technology, Computer Science, or a related field.

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.



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Head of Customer Services

Location: Memorial House, Coalville, Leicestershire
Salary: £75,000 per annum ()
Closes on: 02 March 2025
Description:

Head of Customer Services

Location/Base: This position is based at Memorial House, Coalville, with support for hybrid working arrangements

Hours: 35 hours per week (hours are flexible to suit business needs and to be worked between 8am – 6pm)

Salary: £75,000 gross per annum

We are looking for a dynamic leader who has significant experience in managing customer service teams ideally within the social housing sector. The ideal candidate will be a strong communicator, capable of driving change and fostering a culture of continuous improvement. You should have a passion for delivering exceptional service and a genuine commitment to making a difference in the lives of our residents.

Key Responsibilities

  • Lead Operational Excellence: Oversee day-to-day operations, ensuring compliance with policies while achieving clear performance measures.
  • Customer-Centric Approach: Develop a deep understanding of our customers and tailor services to meet their needs.
  • Culture of Improvement: Foster a culture of continuous improvement focused on achieving business goals and enhancing the customer experience.
  • Empower Your Team: Create a collaborative environment that celebrates diversity and encourages colleagues to thrive.
  • Innovate Service Delivery: Champion new ideas for service improvements based on timely feedback from customers and colleagues.
  • Embrace Technology: Stay ahead of contact centre innovations, promoting digital communication channels to enhance customer interactions.
  • Build Relationships: Maintain strong relationships with stakeholders and collaborate with other Heads across emh to optimise customer experience.
  • Lead by Example: Manage the Customer Services leadership team and act as an escalation point for complex issues.

The person:

To succeed in this role, you should possess:

  • Extensive Experience: A strong background in managing operational customer service teams within the social housing sector.
  • Customer Focus: A clear understanding of the wider issues affecting social housing and a commitment to exceptional customer service.
  • Proven Leadership Skills: Demonstrated ability to motivate teams and achieve targets in a quality-led, compliant environment.
  • Strong Communication: Excellent negotiation and communication skills, with a talent for building relationships.
  • Adaptability: A flexible mindset that thrives in changing environments.

You will have the opportunity to lead a talented team, champion equality, diversity, and inclusion, and make a significant impact on the customer experience.

If you are ready to take on this exciting challenge and help us deliver extraordinary customer service, apply today.

About us

emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our package for this role includes:

  • Competitive salary
  • 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
  • Contributory Social Housing Pension Scheme (your contributions are matched by emh up to 8%)
  • Health Cash Plan and Enhanced Employee Assistance Program (Provided by BHSF)
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)
  • Opportunities to work flexibly and from home, where the business need allows

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please apply online with an up-to-date CV, detailing how you meet the requirements of the person specification.

“We reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application


More info >>

Data Analyst

Location: Memorial House, Coalville, Leicestershire
Salary: £38,453 to £42,726 gross per annum ()
Closes on: 03 March 2025
Description:

Data Analyst

Based: Hybrid working – initially during probationary period you will be required to work 3 days in the office at Memorial House in Coalville with 2 days working from home. Following the 6-month probationary period this will then change to an average of 2 days in the office at Memorial House in Coalville with an average of 3 days working from home.

Hours: 35 hours per week working Monday to Friday between the hours of 8am and 6pm to be agreed with line manager.

(Due to the nature of the work carried out by ICT the team members are expected to be part of an on-call rota which ensure evenings and weekend cover is provided. To compensate for this additional working the ICT team will receive additional payments to the salary)

Salary: £38,453 to £42,726 gross per annum (ICT RFJ 6)

The Role

We are thrilled to announce an exciting opportunity to join our growing ICT Team as a Data Analyst. In this role, you will analyse data to identify trends, uncover insights, and support informed decision-making. Your responsibilities will range from forecasting housing demand and pinpointing maintenance needs to enhancing tenant services and ensuring compliance with regulations. Essentially, you will play a crucial role in transforming raw data into actionable information, ultimately leading to improved outcomes for both emh and the community we serve.

The Ideal Candidate

We are looking for someone with a strong background in data analysis, ideally within the social housing, public sector, or a related industry. The ideal candidate will possess:

  • Proven experience in a data analysis role, demonstrating a track record of delivering data-driven insights that positively impact service delivery or operational efficiency.
  • Proficiency in data visualisation tools such as Power BI, Tableau, or similar platforms.
  • Strong skills in SQL and other database querying languages.
  • Familiarity with statistical software and tools, such as R or Python.
  • An understanding of data warehousing, ETL processes, and data governance.
  • Excellent interpersonal skills, enabling effective collaboration with cross-functional teams, including housing officers, finance, ICT, and customer service teams.
  • If you are passionate about using data to drive meaningful change and improve community services, we would love to hear from you!

About us

emh group is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities.

Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

Our values

Our values are important to us and we’re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence.

Company Benefits

Our generous package includes:

  • Competitive salary
  • Contributory pension scheme
  • Health cash plan – BHSF
  • 39 days’ annual leave (including statutory days), increasing to 44 days with length of service (pro-rata for part time)
  • Flexible working
  • A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications

A Level or equivalent education is essential.

A degree or equivalent qualification is also essential.

Additionally, it is desirable for candidates to have ITIL Foundation.

For further information about the role, please see attached Job Description and Person Specification.

How to apply

Please send an up- to-date CV with a covering letter of no more than 3 sides of A4, detailing how you meet the requirements of the person specification. (Please note your covering letter and CV will need to be on the same document).

Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.



More info >>